Customer FAQs

Email

The best way to contact us is via email at contact@valleybrooktea.com. If you are contacting us about an order you have already placed, please also include the order reference number if possible.

Phone

To order by phone, or if you have any questions or suggestions about our products, you can contact our customer service phone from 9 - 5 ET on business days at (347)803-0727.

Returens

Please see our Returns & Exchanges pages for further information. You can also email us at contact@valleybrooktea.com for more information on returns & exchanges.